Refund policy

Refund Policy

At Captily, we stand behind the quality of our products and want you to feel confident with your purchase.
If for any reason you’re not fully satisfied, we offer a 30-day money-back guarantee from the date you receive your order.

How to Request a Refund

To start a refund, please contact us at contact@captily.com with your order number and a brief description of the issue.
Our support team will review your request and guide you through the process.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives and let us know immediately if:

The item is defective,

The item was damaged during delivery, or

You received the wrong product.

We’ll evaluate the situation and work to make it right as quickly as possible.

Refund Process

Once your refund is approved, you’ll receive a confirmation email.
Refunds are issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us again at contact@captily.com.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene or safety reasons. Any exceptions will be clearly stated on the product page before purchase.

Need Help?

If you have any questions about your order or our refund policy, don’t hesitate to reach out to our support team at contact@captily.com — we’re here to help!